Do you ship worldwide?

Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.


What should I do if my order tracking information is not updated?

This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via live chat or by sending us an email for assistance.


Is it safe to place an order on the internet?

Elecstars uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.


How long Will I receive my order?

Orders will be shipped within 1-2 business days of receipt,  It generally takes 3-5 days on the way to USA. You'll receive a tracking number by email automatically once it is sent out. The specific delivery time will depend on the shipment method you chose. 

Shipping estimates are from day of shipping not from the order submission date. Customers are responsible for lost orders due to incorrect shipping information.


You’ve got questions, we’ve got answers. Below you will find a few questions commonly asked about Elecstars. For specific product questions, please navigate to the appropriate product page.


If your question is not answered here, feel free to contact us at any time or send us email directly at support@elecstars.com.

Question about warranty terms, please visit here: Warranty


Account

Why I cannot login?

Due to the updates of the website (elecstars.com), all the Elecstars members registered before May 3, 2018, if you need check your order history please visit: www.elecstars.com. Or you can register a new account on www.elecstars.com.

How to register?

1. You can register directly by clicking the icon at the top right corner, next to the navigation bar.

2. You can paste this link to register: www.elecstars.com/account/register


Shipping & delivery

When does my order will be proceed?

Orders placed on Monday to Friday, Your item will be shipped out within 24 hours. Orders placed on weekend, your item will be shipped out with 48 hours. If you have a special case or requirement please note us. (In the process of adding to cart you can leave note to us).

How long it will take for the delivery time?

When shipping within the contiguous U.S., your order or exchange will arrive within these delivery estimates based on your location and selected shipping speed.

Destination Country Standard Shipping (business days) Expedited Shipping (business days)

Contiguous U.S

5-8

3-5

Rest of the World

5-8 or 7-25

5-8

Notice: For the delivery time it will depend on the situaltion. On certain holidays and high-volume shopping days may not be available. Please note that P.O. Boxes, AOP, FPO, and DPO address are not eligible.

Which countries can be delivered?

Beside US local, all the Elecstars lightings can be deliver to most of the countries and regions. For most of the countries in Europe, America, Asia, the delivery day will be 5-7 business days, and a few countries may need 7-10 business days. In addition, you may need afford the shipping fee and the import taxes of your country.


Warranty

LED products warranty?

All Elecstars LED products include a full 12-month warranty. Besides, Elecstars offers an additional 6-month warranty for registered customer. Enter warranty to apply for it.

What is elecstars's return policy?

We offer a 30-day money-back guarantee for all products, starting from the date of purchase. During this period, purchases may be returned for a full refund for any reason.

How to extended warranty?

All elecstars products include a full 12-month warranty. Besides, elecstars offers an additional 6-month warranty for registered customer. It's easy to apply for it. Follow as below:
1. If you don't have account on elecstars.com, please register first, here is link: www.elecstars.com/account/register
2. If you have already registered on elecstars.com, then you only send an email to support@elecstars.com or leave message on warranty page to apply for it, and please do provide your order Number. Then we will have you recorded in our customer data center, and we'll inform you by email.


Wholesale

Do you offer wholesale/OEM options?

We do offer wholesale pricing to serious buyers. Please send any wholesale inquiries to support@elecstars.com.
Wholesale: http://www.elecstars.com/pages/wholesale
OEM & ODM: http://www.elecstars.com/pages/wholesaleservice


Products

Are Elecstars products safe?

As safe as we can possibly make them. We comply with RoHS, UL, CE, and other relevant guidelines and maintain MSDS certificates for all of our products.


Because all the Elecstars LED lightings are so energy efficient, LEDs only generate very small amounts of heat when compared to wasteful incandescent bulbs, so there’s a greatly reduced risk of fire and other accidents. Also, they are free from harmful emissions such as lead, mercury, and carbon.

How do I charge? How to use?

For LED lighting's user instructions, please visit our manual download page to find the manuals that you're looking for. Enter here: https://www.elecstars.com/pages/download

Long-lasting or not?

LEDs last up to 10 times longer than incandescent, halogen or fluorescent lights. For some LED products, you never have to change a single bulb. They dim gradually as they approach the end of their lifespan, rather than dying suddenly. Finally, LEDs themselves are physically quite tough and durable, holding up to heavy and prolonged use. All of that means less money and time spent worrying about maintenance and more time enjoying your device.

Energy efficient?

As mentioned above, LEDs can be up to 80-90% more energy efficient than traditional lights. Which means more money in your pocket and less impact on our planet.

Do any of your battery operated floodlights have BLUE LIGHTS, or is replacing a white light with a blue light possible?

We have the light with white color, warm yellow color or RGB color (16 colors), but no lights just a stationary blue color. Find more floodlight here.

 

Can the elecstars security light 2650lm be utilized for an evening light as well as a motion detector?

All of elecstars motion sensor securtiy lights are just a motion sensor light, cannot be used for multi-purpose. If need a evening light, we have some floodlight with timer function.

What kind of remote control is it: RF, IR or wifi?

All of our remotes are an IR remote. Please ensure there are no obstructions between the remote and the light for the remote to be effective.

Water got in our waterproof light up ball, how can I do?

You can try to open the lamp base with the screwdriver and let the water dry. Please note that all of Elecstars led shape ligths are waterproof and please remember to close the DC charger seal before you put them in the pool. Both our ball light and cube light can foat in the pool, but it's better not to immerse in water more than 30 mins.

ELECSTARS decor light maintance

Here's the suggestion for safer use about elecstars shape lights:
1. Keep the light away from the extreme cold or hot.
2. Disconnect the charger when it is not being used.
3. Don't immerse the light in water.
4. Use the original adapter in the package to recharge the light.
5. Fully recharge the light after long time unused.


Other

What is a floodlight?

Floodlights are high-intensity lights with a wide beam angle and can be used to illuminate outdoor areas, workspaces, homes, and businesses. Our floodlights are extremely versatile and often used for decor or accent lighting as well as for security and other functions.

Why choose a Elecstars floodlight?

Elecstars offers a wide range of LED floodlights that are powerful, versatile, and affordable. It’s easy to find the perfect light to suit your needs, whether you’re looking for large and in-charge or light and portable.

Our floodlights’ features include lighting that ranges from cool/warm white light to vibrant RGB, exceptional durability, top-class quality assurance and customer service, and a full manufacturer warranty. See the chart below for a brief summary of our floodlight lines, or explore our Products section to see all of our available floodlights and other products.

Question about IP camera

For all the question about IP camera (nexus 543, cxs 2200, cx 3200, NCS601W, or other model), sorry for that we haven't sold IP camera for 3 years now. Any question about IP camera, you can contact your merchant directly. We're sorry we can't provide you the support for the camera.


Don't find your answer?

If the question you're looking for is not listed here, please feel free to tell us. Your can message us by click the button in the left bottom corner. Or send us an email at support@elecstars.com or you can leave you message by any contact form on elecstars. We're glad to hear from you.

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