Do you ship worldwide?

Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

What should I do if my order tracking information is not updated?

This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via live chat or by sending us an email for assistance.

Is it safe to place an order on the internet?

Elecstars uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.

How long Will I receive my order?

Orders will be shipped within 1-2 business days of receipt,  It generally takes 3-5 days on the way to USA. You'll receive a tracking number by email automatically once it is sent out. The specific delivery time will depend on the shipment method you chose. 

Shipping estimates are from day of shipping not from the order submission date. Customers are responsible for lost orders due to incorrect shipping information.

 

 

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