Exchange & Return
We're confident in the quality of Elecstars products. No purchase at Elecstars is complete unless you are completely satisfied. Our 90-day money back guarantee gives you time to make sure you are completely satisfied with your purchase.
Below are detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 90 Days Return Policy.
1. The 90-day FULL COVERAGE Return/Exchange Policy applies to the following conditions:
We sent the wrong order or item(s), you received broken items, or the quality of the product you received is poor/defective.
In this situation, Elecstars will cover return postage and replacement fees.
2. The following reasons are covered by our 90-day LIMITED COVERAGE Return/Exchange Policy.
(Customer is responsible for return postage fees, and replacement postage fees.)
·Personal Reasons due to changed mind, personal taste, etc.
3. The following are NOT covered by our 90-day return policy, and we are not liable for these issues:
· Products are damaged by misuse, mishandling, or poor maintenance.
Return Service Procedure:
Please send an email to firstname.lastname@example.org, and attach clear photos or video of the items that represent a quality issue.
Please follow the instructions that are provided by our customer service team.
Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Elecstars reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Please contact our Customer service at firstname.lastname@example.org to get the returned address.